AOXLAB Team

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Detailed PQRSF Process

1 Reception
2 Completion
3 Review
4 Requirement
5 Management
6 Response

1. PQRSF Reception

  • Received by email, phone, in-person or website
  • Verification if sent by digital means
  • Proceed to review format and completion
Estimated time: Immediate

2. Form Completion

  • Review that all information is complete
  • Verify the accuracy of provided data
  • If information is missing, proceed to requirement step
Estimated time: 1-2 business days

Send us your inquiry

Contact information

Main office – Medellín

Calle 32F #74B-122, Laureles
MedellĂ­n, Antioquia

Landline

(604) 604-7454

Mobile 1

+57 310 874 3291

Mobile 2

+57 310 833 8768

Business hours

Monday to Friday: 7:30 AM – 5:30 PM
Saturday: 8:00 AM – 12:00 PM

Other cities

Bogotá

+57 310 383 0543

Our Location

Visit us at our main office in Laureles, MedellĂ­n

AOXLAB SAS

Address: Calle 32F #74B-122, Laureles

Neighborhood: Laureles, MedellĂ­n

Phone: (604) 604-7454

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PQRSF Process

Learn step by step how we manage your Petitions, Complaints, Claims, Suggestions and Congratulations

View complete process

Reception

We receive your PQRSF through any available channel

Validation

We verify that the information is complete

Process

We analyze and manage your request

Response

We send you the response within maximum 30 days.

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Select your nearest city

MedellĂ­n

Main Office +57 310 833 8768

Bogotá

Service Point +57 310 383 0543

Cali

Service Point +57 310 206 5380

Business hours: Mon - Fri 8:00 AM - 5:00 PM