AOXLAB Certifications
Coming Soon

We certify the future of products
that transform the world

With ISO 17065:2012 certification, we validate the quality and sustainability of products

What is Product Certification?

ISO/IEC 17065:2012 certification evaluates that products, processes or services comply with specific standards of quality, safety and sustainability, providing confidence to all stakeholders

Independent Evaluation

Impartial validation performed by accredited third parties that confirms compliance with national and international regulations, guaranteeing objectivity throughout the process.

Global Recognition

Internationally recognized certificates that facilitate access to global markets and generate consumer confidence, improving your company's competitiveness.

Quality Guarantee

Objective demonstration that your products meet specific standards, which increases consumer confidence and reduces quality-related risks.

Our Policies

Commitments that guarantee the integrity of our certification processes

Confidentiality Policy

At Aoxlab we are committed to safeguarding all information provided by our clients during the certification process. All our staff, including auditors, technical experts and committee members, sign confidentiality agreements that guarantee the protection of your information.

  • Absolute protection of confidential information and sensitive data
  • Use of information exclusively for certification purposes
  • Prohibition of disclosure to third parties without written authorization
  • Security systems to protect physical and digital documentation

Data Processing Policy

We strictly comply with current legislation on personal data protection. Your information will be processed only for purposes related to the certification process and under your explicit consent.

  • Data collection with informed consent
  • Secure storage with advanced technical measures
  • Restricted access only to authorized personnel
  • Right to access, rectification and deletion of data

Impartiality Policy

We guarantee objectivity and independence in all our certification processes. Our decisions are based exclusively on objective evidence, free from commercial, financial or other influences.

  • Independent evaluation of all products
  • Clear separation between consulting and certification activities
  • Impartiality committee with balanced representation
  • Identification and management of conflicts of interest

Non-Discrimination Policy

Our certification services are available to all organizations that request them, without discrimination by size, sector, affiliation to associations or groups, or number of certifications already issued.

  • Equitable access to certification services
  • Objective and transparent evaluation criteria
  • Fair rates based on objective criteria
  • Equal treatment regardless of origin, size or nature

Complaints and Appeals Process

Transparent procedures to manage complaints and appeals

Filing Complaints

Complaints must be submitted in writing through our official channels, detailing the nature of the complaint.

Complaints Form

Evaluation and Response

Each complaint is evaluated by independent personnel, guaranteeing impartiality in its treatment.

  • 1 Reception and registration
  • 2 Preliminary analysis
  • 3 Detailed investigation
  • 4 Resolution and communication

Appeals Process

If you are not satisfied with a decision, you may file an appeal within 15 days following notification.

  • 1 Formal written submission
  • 2 Review by independent committee
  • 3 Deliberation and final decision
  • 4 Notification of results
Appeals Form

Certification Rules and Agreements

Regulatory framework governing our certification processes under ISO/IEC 17065:2012

Certification Agreements

Certification agreements establish the legally enforceable contractual basis between Aoxlab and our clients, defining mutual rights, obligations and responsibilities throughout the certification process.

Certification Contract

Mandatory

Legally enforceable document that establishes specific terms and conditions for the certification process.

  • Mutual obligations
  • Commercial terms
  • 3-year validity
Download Format

Service Rules

Fundamental

General guidelines governing the provision of certification services, based on ISO/IEC 17065.

  • Standard procedures
  • Applicable schemes
  • Evaluation criteria
View Document

Terms and Conditions

Essential

Specific conditions that complement the certification agreement and define the framework of the contractual relationship.

  • Client rights
  • Liability limitations
  • Conflict resolution
Consult

Certification Mark Usage Regulations

Defines the conditions, restrictions and obligations for the correct use of Aoxlab certification marks on products, packaging, advertising and promotional materials.

Usage Authorization

Once certification is granted, the client receives authorization to use the Aoxlab conformity mark exclusively for certified products.

Certified products only During certificate validity

Technical Specifications

The mark must be used respecting dimensions, colors and proportions established in the visual identity manual.

Restrictions and Prohibitions

Improper use of the mark may result in suspension or cancellation of usage authorization.

Do not use on non-certified products
Do not alter design or colors
Do not transfer to third parties

Visual Identity Manual

Complete Brand Usage Manual
Version 2025.1 - PDF, 2.3 MB
Download Manual

Required Declarations and Forms

Documents that applicants must complete to ensure transparency and regulatory compliance in the certification process.

Declaration of Source of Funds, SARLAFT/SAGRILAFT

Mandatory

Certification that resources for service payment come from lawful activities, in accordance with Colombian anti-corruption regulations.

Compliance with Law 1121 of 2006, Decree 2555 of 2010
Under oath

Certification Request

Mandatory

Official form FOR-GC-112 to initiate the certification process, including technical and commercial information of the applicant.

Company information
Technical details

Legal Documentation

Required

Documents that prove the legal constitution of the company and the authority of the representative to commit the organization.

Chamber of commerce
Representative identification

Responsibilities and Obligations

Framework of shared responsibilities between Aoxlab as certification body and certified clients, establishing mutual obligations to guarantee the integrity of the process.

Aoxlab Responsibilities

Certification Body
Maintain Accreditation

Preserve ONAC accreditation status under ISO/IEC 17065:2012.

Guarantee Impartiality

Ensure independent evaluations free from conflicts of interest.

Technical Competence

Maintain competent personnel and updated procedures.

Continuous Surveillance

Conduct surveillance audits according to established schedule.

Client Responsibilities

Certified Organization
Comply with Requirements

Maintain continuous conformity with all certification requirements.

Facilitate Access

Provide access to facilities, documents and personnel for evaluations.

Notify Changes

Timely inform about changes that may affect certification.

Correct Use of Marks

Use certification marks according to established regulations.

Consequences of Non-Compliance

Corrective Measures

Limited time to correct minor non-conformities.

Suspension

Temporary loss of validity for up to 150 calendar days.

Cancellation

Definitive withdrawal of certificate for serious non-compliance.

Rights and Duties of Certified Clients

Mutual commitments to guarantee the integrity of the certification process

Client Rights

  • Receive fair, impartial and non-discriminatory treatment
  • Know in detail the certification process and its requirements
  • Confidentiality regarding information provided during the process
  • File complaints and appeals regarding certification decisions
  • Use certification marks according to established regulations
  • Receive timely information about changes in certification requirements

Client Duties

  • Comply with all applicable certification requirements
  • Provide truthful and complete information throughout the process
  • Allow access to facilities, documents and necessary records
  • Timely inform about changes that may affect certification
  • Correctly use certification marks according to regulations
  • Maintain records of all complaints related to compliance with certification requirements

Benefits of Certifying with Aoxlab

More than a certification, a gateway to global markets

Access to International Markets

Globally recognized certificates that open doors to exports and international partnerships, complying with regulations from multiple countries.

+120 countries recognize our certificates

Consumer Trust

Increase your brand credibility with quality seals that consumers recognize and value, generating loyalty and preference.

+70% increase in consumer trust

Regulatory Compliance

Ensures compliance with local and international regulations, avoiding sanctions and facilitating regulatory processes.

100% guaranteed regulatory compliance

Competitive Advantage

Clear market differentiation that allows premium positioning and justification of higher prices for certified quality.

+60% increase in brand value

Continuous Improvement

Certification process that drives optimization of processes, quality and sustainability throughout the production chain.

+50% improvement in operational efficiency

Verified Sustainability

Independent validation of sustainable practices that responds to growing demand for environmentally responsible products.

+82% preference for sustainable products

Directory of Certified Companies

Meet the organizations that trust our certifications

Company X

Ecological Products
CERT-SD-00001-26

Product certification

Issued: XXXXXXXX Valid until: XXXXXXXX

Certification Pre-registration

Certification Regulations

Regulatory framework governing our certification processes

The AOXLAB Certification Regulation establishes the procedures, criteria and requirements for product certification under ISO 17065, ensuring transparency, impartiality and technical competence in all our processes.

Scope & Applicability

Defines the products, processes and services eligible for certification, plus specific eligibility criteria and exclusions.

See full details

Certification Requirements

Specifies technical standards, required documentation and evaluation criteria for each certification type.

See full details

Evaluation Process

Describes the audit methodologies and decision-making used in the certification process.

See full details

Surveillance & Maintenance

Establishes surveillance procedures, follow-up audits and certificate maintenance conditions.

See full details

Non-conformities & Sanctions

Defines non-conformity types, correction processes and applicable disciplinary measures.

See full details

Appeals & Complaints

Procedures for handling appeals, complaints and impartial conflict resolution.

See full details

Ready to certify the future of your products?

Join the leading companies that trust AOXLAB as their certification partner

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